When will my order ship?
Shipping times kick in when your item(s) have left our international distribution centre. Please allow for 3-4 business days for processing at our international distribution centre before your order is shipped
How long does it take to receive my order?
It's a multi-step process that's as follows: After checkout and payment, it takes us 3-4 business days to process your order and fulfill packaging at our international warehouse. From there, we hand your package off to the carrier and they scan your package into the tracking system. At this point, your tracking number should be activated and you can track your package here. After your package leaves our facility, it takes roughly 2-4 weeks until it's delivered to your shipping address!
My tracking number does not work?
Sometimes it takes about 4-5 days for the carrier to update the tracking information even after you have been provided with a tracking number. In that case, do know your order has been shipped and the tracking information will be updated soon.
Why don't I see the same deal on your website that I seen advertised on Facebook?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
Do you do refunds?
Yes, depending on the circumstance. Please contact us at firstname.lastname@example.org and we'll do our best to give you a great customer experience!